Privacy policy

Last updated: 2 October 2026

At InneCrochet, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains what information we may collect, why we use it, and how you can contact us about your information.

UK privacy guidance recommends that businesses explain their purposes for processing personal data, retention, sharing, rights, and other relevant information clearly and accessibly.

1. Information We Collect

Depending on how you interact with our store, we may collect information such as:

  • Name
  • Email address
  • Billing information
  • Order information
  • Information you provide when contacting customer support
  • Information necessary to process and fulfil your purchase
  • Technical information collected when you use our website

We only seek to collect information that is relevant to operating and supporting our store.

2. How We Use Your Information

We may use your information to:

  • Process and manage orders
  • Provide purchased digital products
  • Communicate with you about your order
  • Respond to customer-service enquiries
  • Maintain and improve our website
  • Prevent fraud or misuse
  • Meet legal and regulatory obligations

3. Payment Information

Payments may be processed through third-party payment providers.

Payment information may therefore be handled by the relevant payment provider according to its own privacy policy and security practices.

4. Sharing Information

We may share relevant information with service providers where necessary to operate our store, process payments, provide digital products, communicate with customers, maintain website functionality, or comply with legal obligations.

We do not sell your personal information simply because you purchase from InneCrochet.

5. Marketing

Where marketing communications are sent on the basis of consent, you can withdraw that consent at any time.

You can also unsubscribe from marketing communications using the unsubscribe option provided in the relevant communication.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business records, resolving disputes, and meeting legal obligations.

The appropriate retention period may depend on the type of information and the reason it is held.

7. Your Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including rights to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information
  • Request restriction of processing
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

The exact availability of these rights depends on the legal basis and circumstances of the processing.

8. Cookies

Our website may use cookies and similar technologies necessary for website functionality, analytics, preferences, security, and other purposes.

Where applicable, non-essential cookies should only be used in accordance with applicable consent requirements. The ICO notes that visitors should be informed about cookies and that non-essential cookies generally require user agreement.

9. Contact Us

For privacy questions or requests:

Email: hello@innecrochet.store

InneCrochet
Cambridge Street
Manchester, M1 5BY
United Kingdom

10. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concern.

You may also have the right to complain to the UK Information Commissioner's Office (ICO). The ICO recommends that businesses provide customers with information about their right to complain to the relevant supervisory authority.