FAQ
Are your products physical crochet items?
No. InneCrochet patterns are digital products. You are purchasing a digital crochet pattern, not a finished physical item.
No yarn, crochet hook, or finished product is included unless a particular product page specifically states otherwise.
How will I receive my crochet pattern?
Your purchased pattern is delivered digitally after your order has been successfully completed.
You will receive the relevant download/access information using the email address provided during checkout.
I haven't received my download email. What should I do?
First, check your:
- Inbox
- Spam or junk folder
- Promotions or other filtered folders
Make sure you also check that the email address entered during checkout was correct.
If you still cannot find your download, contact us at:
Please include your order information and the name of the pattern you purchased so we can assist you.
Can I download my pattern more than once?
Please save your purchased files somewhere secure after downloading them.
If you experience a problem accessing a pattern you've purchased, contact us and we'll help you resolve the issue.
Can I print my crochet pattern?
Your pattern is provided as a digital file. If your device and file format support printing, you may print a copy for your own personal use.
Can I share my pattern with a friend?
No.
Purchased patterns are intended for the purchaser's personal use. Please do not upload, redistribute, resell, reproduce, or share the digital pattern file with others.
If someone would like the pattern, please direct them to InneCrochet so they can purchase their own copy.
Can I sell items I make from an InneCrochet pattern?
A crochet pattern and the finished handmade item are different things.
Your purchase gives you access to the pattern for your own use. It does not transfer ownership of the underlying pattern, instructions, photographs, or other copyrighted content.
If you intend to commercially produce or sell finished items made from a particular pattern, check the licence or usage terms stated on that product page.
Do you offer refunds?
Because our products are digital, they are generally not returnable in the same way as physical products.
However, if you have a genuine technical problem, such as receiving an incorrect or defective file, please contact us at:
We'll review the issue and work with you to resolve it.
Your statutory consumer rights are not affected by this policy.
I purchased the wrong pattern. Can I get a refund?
Please contact us as soon as possible.
Because digital patterns can be supplied immediately, refunds for change-of-mind or accidental purchases may not be available once digital delivery has begun and the required consent to immediate delivery has been given.
What if the file doesn't open?
Contact us at hello@innecrochet.store with:
- Your name
- Order number
- Pattern name
- A description of the problem
- A screenshot of the error, if applicable
We'll help you troubleshoot the issue.
How can I contact InneCrochet?
For questions about orders, downloads, patterns, or anything else related to your purchase:
Email: hello@innecrochet.store
Store: InneCrochet
Address: Cambridge Street, Manchester, M1 5BY, United Kingdom